This Privacy Policy explains how AC Service Tech, LLC ("we," "us") collects, uses, and shares personal information when you use hvaccourses.acservicetech.com, also accessible at acservicetech.com/academy, and its subdomains (the "Website") and our online courses and related services (the "Services"). It is incorporated into our Terms and Conditions. By using the Website or Services, you agree to this Policy.
2.1 Information you provide: your name, email address, username, password, phone number, and, if you choose to provide it for continuing-education credit, your NATE ID number.
2.2 Payment information: when you purchase a subscription, your payment card details are collected and processed by our payment processor. We do not store your full card number on our systems.
2.3 Information collected automatically: IP address, browser type, device and operating system information, pages visited, and course progress and activity (such as lessons completed, quiz and exam results, and certificates earned).
2.4 Communications: messages you send us by email or through the Website's communication features.
We use personal information to: provide and operate the Services, including tracking course progress and issuing Certificates of Training; process payments and manage subscriptions; submit Continuing Education Hours to NATE on your behalf when you provide your NATE ID; respond to your questions and provide support; send service communications (such as receipts, renewal notices, and policy updates); send marketing emails if you have opted in, which you can stop at any time via the Unsubscribe link; and improve our courses and Website.
4.1 We do not sell your personal information. We share it only with: our e-learning course platform provider, which hosts the Website; our payment processor, to process your payments; NATE, when you provide a NATE ID, to report your Continuing Education Hours; service providers that help us operate, such as our email service and website analytics tools; and authorities, when required by law or to protect our legal rights.
4.2 Service providers may use your information only to perform services for us.
5.1 We use cookies and similar technologies to keep you signed in, remember your course progress, and understand how the Website is used. Our website analytics tools may set cookies for these purposes.
5.2 You can control cookies through your browser settings. Disabling cookies may prevent parts of the Website, including course playback and progress tracking, from working properly.
5.3 For more detail, see our Cookie Policy at hvaccourses.acservicetech.com/cookies.
6.1 The Website and Services are intended for adults, as described in Section 3 of our Terms and Conditions, and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it. If you believe a child under 13 has provided us personal information, contact us at info@acservicetech.com.
6.2 Learners who are under 18 or have not reached the age of majority in their jurisdiction may use the Services only as permitted under Section 3 of our Terms and Conditions: with a parent or legal guardian's purchase, acceptance of the Terms, and signed consent (Terms Section 3.2), or through a school, employer, or training institution that accepts the Terms and is responsible for its students, including obtaining any required consents (Terms Section 3.4).
7.1 You can view and update your account information at any time through your account page.
7.2 You can opt out of marketing emails at any time using the Unsubscribe link in any marketing email; service emails (receipts, renewal and policy notices) will still be sent.
7.3 You may request a copy of the personal information we hold about you, or ask us to correct or delete it, by emailing info@acservicetech.com. We will respond within the time required by applicable law. We do not charge a fee for these requests. Deleting your account information may end your access to the Services.
7.4 Depending on where you live, you may have additional privacy rights under your state's law. We honor rights requests as required by the law of your place of residence, and we will not discriminate against you for exercising them.
8.1 We keep personal information for as long as your account is active and as needed afterward to comply with legal, tax, and record-keeping obligations, to maintain records of certificates and continuing-education credit earned, and to resolve disputes. You may request deletion as described in Section 7.
8.2 We use reasonable physical, technical, and administrative safeguards to protect personal information, and our platform and payment providers maintain their own security programs. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9.1 We may update this Policy from time to time. Each published version shows the date it was last updated, and we maintain dated archive copies. For material changes, we will provide notice by email or by prominent notice on the Website before the changes take effect. Continued use of the Services after the updated Policy is posted constitutes acceptance.
9.2 If you have questions about this Policy or your personal information, email: info@acservicetech.com.
